Collection and Use
- How we collect and use information
- Disclosure of your information to third parties
- Making updates or changes to your information; Data retention
- Information obtained from third-parties
- Contact information
This privacy statement describes how Loandesk collects and uses the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
1. Collection and Use
We collect the following personal information:
Contact information such as name, mailing address, e-mail and telephone.
Unique identifiers such as user name, account number and password.
Preferences information such as product wish lists, order history and marketing preferences.
We collect the following information regarding your business:
Name, address, telephone, size, type, and various other aspects regarding your business.
Business Documents: Some clients provide various business and personal documents to Loandesk to provide to certain potential lenders. These documents may include personal and business tax returns in addition to other sensitive documents. Any such documents are securely stored and safeguarded. At your request and with your permission, these documents may be shared with certain lenders. Under no circumstances will we disclose, transmit, or share in any way, these documents without your permission.
2. How we collect and use information
Log Files: Any time you visit any of our websites, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a user´s session. This gives us an idea of which parts of our site users are visiting. We do not share the log files externally.
Web Beacons: ”Web beacons” (also known as “clear gifs” and “pixel tags”) are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website for our users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our customers. We do not link the web beacons to any personally identifiable information.
Sign-Up Information: To process sign-ups, we may require your name, address, phone number, email address and other personal information. Such information is used primarily to process your order or as otherwise described herein.
E-mails and Telephone Calls: We require an e-mail address from you when you register for our services. We use your e-mail for both transactional (e.g., order confirmation, refund and renewal processing) and promotional (e.g., newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. E-mail messages we send you may contain code that enables our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were clicked. If you would rather not receive promotional e-mails from us, please see the section below labeled “Choice/Opt-Out”. We reserve the right to send you certain communications relating to the Loandesk services, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. We may also contact you by telephone or text message (including to any wireless number you may provide to us) solely in connection with Loandesk’s services. If you would rather not receive telephone calls or text messages from us, you may change or delete your number from your account preferences page(s), or ask to be removed from our contact list if you receive a call or text message from us. We fully comply with the requirements of the Australian SPAM Act.
3. Disclosure of Your Information to Third Parties
Disclosure By Law: You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law) and (2) protect or defend Loandesk´s, or a third party´s, rights or property.
4. Making Updates or Changes to Your Information; Data Retention
You may update or remove your profile information at any time by going to your profile page and clicking “Edit My Profile.” Any changes made will be updated immediately.
If you want to stop using your account you may deactivate it or delete it. When you deactivate an account, no lender or any other third party will have access to your account or information, but the information will not be deleted. By deactivating your account you will have the ability to restore the account in its entirety.
You may delete your account. If you choose to delete your account it will be permanently deleted from Loandesk. You should only delete your account if you are certain you never want to reactivate it again.
Loandesk will retain data in a commercially reasonable manner upon deletion of an account. If an account is deleted, only Loandesk will have access to the information. No third party provider will have access to your personal information. Loandesk will only use your data for internal research and Loandesk marketing. Data that is retained by Loandesk will be retained for a commercially reasonable period of time as determined by Loandesk.
In the event there is a data breach, Loandesk will notify you within 45 days. We will notify you that a breach occurred, what type of information was breached, when the breach occurred, what steps you can follow to further protect your information, what actions we are taking regarding the breach and what steps we are taking to ensure the breach does not happen again.
You may choose not to receive our newsletter or marketing emails prior to receiving any such materials by checking the “No” box when prompted at sign-up. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instruction included in these emails or you can contact us at firstname.lastname@example.org
7. Information Obtained from Third Parties
We purchase marketing data about our customers from third parties and combine it with information we already have about you, to create more tailored advertising and products.
If you provide information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Any information obtained from a third-party will be used to assist matching your business with various lenders.
If you have any questions about security on our website, you can contact us at email@example.com.
9. Contact Information
Level 2, 83 Walker Street North Sydney NSW 2060